B2B and B2C Returns Processing

SVT’s returns centers handle business and consumer returns at scale, staffed by specialists who understand the value in every return and process accordingly.

High-Volume Returns

Returns centers built to handle high-volume B2B and consumer return flows consistently.
Accurate Grading

Teams trained to understand product value and grade returns accurately at intake.
Disciplined Process

B2B partner returns and direct consumer returns handled through the same disciplined process.

What’s Included?

Inbound Returns Receiving

All returns are received, logged, and checked against return authorizations or manifest data at intake, creating an accurate record of every unit that enters the returns center.
Inspection & Grading

Each returned item is inspected and graded against your condition criteria by trained specialists, with results recorded in the system to drive accurate downstream disposition decisions.
Disposition Routing

Based on inspection results, SVT routes each unit to the appropriate disposition path: return to stock, refurbishment, resale, harvest, recycling, or vendor credit claim.
Return-to-Stock Processing

Units that pass inspection for resale are repackaged, relabeled, and returned to available inventory in your WMS, recovering full product value with minimal delay.
Vendor Credit & Warranty Claim Management

SVT documents defective or warranty-eligible returns and supports the vendor credit and warranty claim process, ensuring value is recovered from supplier agreements on eligible units.
Returns Reporting & Analytics

Detailed reporting on return volumes, condition breakdown, disposition outcomes, and recovery rates gives your team the data needed to identify product quality trends and improve forward operations.

Key Outcomes

Faster returns processing that get recoverable inventory back to sellable
Accurate grading and disposition that maximizes value recovery
Reduced cost of returns handling through specialized processing operations
Vendor credit and warranty claim recovery that captures value

Full audit trail on every return from receipt through final disposition
Returns data and analytics that surface product quality and failure insights
Consistent grading applied across both B2B and consumer return flows
Freed-up capacity by outsourcing returns operations to a specialist team

READY TO TURN RETURNS INTO REVENUE?

Talk to SVT about building a reverse logistics program that recovers value and keeps your supply chain moving.

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B2B and B2C Returns Processing

B2B and B2C Returns Processing

High-Volume Returns

Accurate Grading

Disciplined Process

READY TO TURN RETURNS INTO REVENUE?

Contact Us

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